The Flexible cloud service is a multitenant iPaaS (Integration Platform as a service) service that runs in our central cloud infrastructure.
We introduce the integration solution through a traditional iCore project.
Operation and upgrades
iCore deploys and manages both the production and test environments. The customer or partner has access to and can make changes in the test/development environments via the web-based Administrator tool (and local tools if they have the competence). When the solution in production however, the customer or partner only has viewing privileges.
Approved solutions are managed by iCore who is fully responsible for maintenance and upgrades. Upgrades are performed on a regular basis, and iCore makes sure that the solution is always running the latest version of iCore Integration Suite. iCore also takes responsibility for scaling the solution appropriately.
Monitoring is performed both on a system and infrastructure level. Infrastructure patching takes place during regular service windows and do not affect uptime and does not require involvement from the customer. Process Monitoring can be added as an extended service level.
Ownership and further development
The iCore customer or partner owns the integration solution and is always involved in and drives the development and content over time. The customer decides what type of regression tests should be in place, and iCore makes sure these tests are run whenever a change is made.
- VPN is not available for the service.
Project cost (determined by the scope of the project) plus monthly fees according to our price list. If you are currently an on-premise iCore customer, we always make sure to start from fully upgraded iCore systems with developed system tests.